Job Description
We are looking for an AI Engineer to help design, build, and scale intelligent agents supporting a high-volume, enterprise platform operating across ~9,000 locations and handling millions of daily interactions. This role will focus on developing and optimizing LLM-powered agents that drive real-world workflows, including scheduling and location-based services.
Key Responsibilities:
• Design, develop, and deploy AI agents using LLM frameworks (LangChain, LangGraph, etc.)
• Build scalable agent workflows that support high-throughput, real-time user interactions
• Integrate agents with internal and external APIs (e.g., location services, scheduling systems)
• Collaborate in a highly interactive team environment with daily standups (9–11 AM EST) focused on issue resolution, updates, and progress tracking
• Partner with QA and validation teams to test, refine, and productionize agent capabilities
• Troubleshoot platform-related challenges and optimize performance within internal frameworks
• Continuously develop and expand new agent use cases to support business needs
Current Use Cases:
• Appointment Booking Agent:
o Fully developed and currently in QA/testing
o Uses zip code inputs to query APIs and return location details (hours, services, availability)
• Location Transfer Agent:
o In active development
o Enables transferring interactions across locations
$33.50
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 3-5 years of Experience building AI/LLM-based agents and deploying workflows weekly in production environments
• 1-2 years of hands-on experience with LangChain, LangGraph, or similar orchestration frameworks
• Strong experience integrating APIs and working with real-time data workflows
• Proficiency in Python (or similar) for backend/AI development
• Experience working in structured development environments with QA and validation processes
• Strong problem-solving skills and ability to operate in fast-paced, high-urgency environments
Nice to Have Skills & Experience
• Hands on experience with ADK
• Experience working on high-scale systems (millions of daily interactions)
• Exposure to enterprise/internal AI platforms or frameworks
• Experience building conversational AI or workflow automation agents
• Familiarity with healthcare, retail, or location-based service ecosystems
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.