Technical Writer - AI

Insight Global is seeking a Technical Writer to support a top enterprise client in the healthcare/retail space during an organization-wide rollout of Claude and AI-powered tools. This individual will play a critical role in driving adoption by translating technical concepts into clear, engaging, and actionable content for a broad internal audience. The ideal candidate is an experienced technical writer who can partner closely with engineers, product teams, and business stakeholders to create high-quality documentation, communications, training materials, and enablement content. Familiarity with AI platforms, LLMs, and Claude is a strong plus, though this role is not hands-on engineering. This person will help ensure employees understand how to use AI tools safely, effectively, and confidently as part of their day-to-day workflows. Roles and Responsibilities include:

• Draft and maintain clear, user-friendly documentation related to Claude, AI agents, and internal AI-enabled tools
• Create enablement content including:
o User guides and how-to documentation
o Internal FAQs and knowledge base articles
o Training materials, presentations, and demos
o Adoption and change-management communications
• Translate complex technical concepts into accessible content for non-technical audiences
• Partner with Claude engineers, product owners, IT, security, and business stakeholders to gather information and validate content accuracy
• Support internal AI rollout efforts by documenting standards, guidelines, guardrails, and best practices
• Develop onboarding and training content to help employees understand when and how to use Claude effectively
• Collaborate with enablement, learning, and communications teams to ensure consistent messaging across channels
• Continuously refine content based on user feedback, adoption trends, and evolving AI capabilities
• Help establish content templates and documentation standards for AI-related initiatives

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Proven experience as a Technical Writer, Enablement Specialist, or Documentation Lead in an enterprise environment
• Strong ability to write clear, concise, and engaging content for both technical and non-technical audiences
• Experience creating training and enablement materials (guides, presentations, FAQs, onboarding content)
• Ability to work cross-functionally with engineers, product teams, and business stakeholders
• Excellent written and verbal communication skills
• Strong attention to detail and ability to manage multiple content streams simultaneously
• Comfortable learning new technical concepts and asking the right questions to ensure accuracy

• Familiarity with AI platforms, LLMs, or conversational AI tools (Claude experience is a plus)
• Experience supporting enterprise technology rollouts or change management initiatives
• Exposure to collaboration tools such as Slack, Microsoft Teams, Jira, or Confluence
• Basic understanding of AI governance, security, or responsible AI concepts
• Experience documenting technical architectures, workflows, or system behaviors (at a conceptual level)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.