Bilingual Service Representative

Insight Global is looking for a Bilingual Service Representative to support one of Canada's largest Banks for an on-site 6-month contract. This role focuses on day‑to‑day deposit and payment operations, ensuring accurate transaction processing, regulatory compliance, and service excellence in a fast‑paced environment.
Key Responsibilities:

-Process deposit and payment transactions (cheques, electronic payments, lockbox, remote deposit, account maintenance)
-Ensure all activities meet SLAs, policies, and regulatory standards
-Analyze data, resolve discrepancies, and support reporting and tracking
-Collaborate with internal and external stakeholders to improve workflows
-Support quality control, training, and operational process improvements

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-2–3 years of banking or financial operations experience
-Strong analytical, organizational, and multi‑tasking skills
-Proficiency in MS Excel, Word, and PowerPoint
-Knowledge of payments, deposits, and operational risk
-Bilingual in French & English (required)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.