Insight Global is currently seeking an Inside Sales Supervisor to join a client of ours in Delson, Quebec (Montreal). In this position you will be responsible for running a high-performance sales team focused on customer satisfaction. You will monitor sales metrics and manage the sales administration process ensuring all policies, practices, and procedures are adhered to. You will perform quality control checks, monitor KPIs, resolve customer issues, and provide support to both team members and customers in administrative areas such as order processing, sales quotes and claim forms. Additionally, you will collaborate with Outside Sales, Supply Chain, Finance, Marketing, Production and CAD, to capitalize on opportunities to drive company growth, increase client satisfaction, and strengthen customer relationships. This position will require you to be on-site in the Delson office and travel to the Vancouver office 1 week per month to be on-site with the Inside Sales team in BC as well.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
- Bachelor's Degree in Business Administration or a related field (years of experience may substitute)
- 6+ years of experience in an inside sales role in the manufacturing industry
Strong knowledge of one of the following: steel, mining, industrial, recycling or maintenance repair industry
- 1-2+ years of experience as a lead or supervisor for a sales or customer service team
Comfortable creating/monitoring KPIs for team members and providing productive feedback to underperforming representatives
- Bilingual: English & French
- 3+ years of experience supervising an inside sales team for a steel manufacturer or other manufacturing company
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.