IT Technician

Insight Global is seeking an IT Technician for a 6-month contract-to-hire opportunity with a leading construction company in Quebec City. This position is fully onsite, five days per week, and offers the opportunity to join a fast-paced, dynamic environment that requires adaptability, strong troubleshooting abilities, and a customer-focused approach. The IT Technician will provide first-level technical support, manage 20–30 ServiceNow tickets daily, respond to general IT inquiries, and resolve hardware and software issues. Responsibilities include computer deployments and setups, boardroom AV support, Microsoft Teams configurations, and day-to-day end-user support.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

2+ years of experience troubleshooting IT hardware and software issues, with a basic understanding of networking concepts (routers, switches, DNS).
Experience in Windows environments, with experience setting up and troubleshooting Microsoft Teams and AV rooms
Hardware experience with Apple products including iPhones and iPads (ios environment)
Excellent communication and problem-solving skills with a strong customer-service mindset, supporting users at all levels—including high-demand executives and office staff.
Strong coordination skills, with the ability to work well within a team
Bilingual (English/French) is required.
Ability to manage and resolve technical issues independently while coordinating with internal IT teams for escalation when necessary.
Valid driver’s license is required.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.