Helpdesk Analyst

A large speciality gas client is looking for a Helpdesk technician to join their team in Radnor, PA. This candidate will be supporting internal employees over the phone. Any issues that can't be resolved over the phone will be escalated to a tier 2 team. High call volume is expected - this employee will handle 40-70 tickets each day. Tickets will include assisting with login credentials, network issues, password resets, and Google Suite products. The most important thing this candidate must have is the ability to learn new technologies and skills. A go-getter personality with strong communication is necessary. The employee must be comfortable going into the office 2+ times per week on Mondays and Wednesdays.

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- At least 2 years of helpdesk experience
- Experience working within the Windows Command Line for troubleshooting
- Active Directory experience
- CompTIA A+ Certification

- Google Suite Products support / Google Suite Certification

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.