Job Description
A Client of Insight Global is seeking an Enterprise Service Desk Support Specialist to join their Enterprise Service Desk team. This individual will support a 24/7 service desk environment providing Tier 1 or Tier 2 technical support across multiple clients. Daily responsibilities include resolving Outlook issues, connectivity problems, PC/audio troubleshooting, application support, and handling an average of 6–7 tickets per day. The specialist will leverage existing documentation and procedures while delivering strong customer service as the first point of contact. This is a fully remote, onshore, 6‑month contract‑to‑hire role with a strong path to full‑time conversion.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Service Desk experience (required)
- Tier 1 (2–3 years) and/or Tier 2 (3–5 years) experience
- Active Directory
- Office 365
- Experience closing 6–7 tickets per day
- Experience supporting multiple clients
- Strong customer service and troubleshooting skills
- Ability to work flexible schedules in a 24/7 support environment
Nice to Have Skills & Experience
-ServiceNow (or similar ticketing tools)
- Microsoft Entra (Azure AD)
- Intune
- MSP / multi‑client service desk background
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.