Manager, Customer Enablement

Post Date

Feb 06, 2024

Location

Reading,
Pennsylvania

ZIP/Postal Code

19607
US
Jun 17, 2024 Insight Global

Job Type

Contract-to-perm

Category

Administrative Assistant

Req #

PHL-680495

Pay Rate

$42 - $62 (hourly estimate)

Job Description

The Manager of Customer Success will lead our team of Customer Success Managers for Digital Experience.

This role will be responsible for coaching CSMs to meet (or exceed) key individual and team performance goals, metrics, and objectives.

We are looking for someone who is an effective and inspirational leader who can guide and nurture a team of high-performing Customer Success Managers (CSMs) to improve customer engagement, adoption, retention, and expansion. Someone who can empower and enable CSMs to sharpen and maintain their customer focus while leveraging creatives ways to solve problems with data-driven insights, a deep understanding of the customer, and product expertise. Someone who is a creative and critical thinker with pragmatic problem-solving skills.

The ideal candidate is passionate about the customer experience, dedicated to excellence, and committed to producing results.



We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

-previous people management

-previous process management

-operations and account management background

-customer success experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.