Job Description
Insight Global is seeking a versatile and experienced ServiceNow Developer/Administrator to support the design, development, and administration of the ServiceNow platform for our Fortune 500 manufacturing client. This hybrid role combines platform configuration, custom development, and day-to-day administration to ensure optimal performance and alignment with the ITSM strategy.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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Required Skills & Experience
3+ years of hands-on experience with ServiceNow development and administration in a global enterprise.
ServiceNow Certified System Administrator (CSA) required.
Proficiency in JavaScript, HTML/CSS, and ServiceNow scripting.
Experience with CMDB, Service Catalog, Flow Designer, and IntegrationHub.
Familiarity with Active Directory, Azure AD, and SSO configurations.
Strong understanding of ITIL processes and service management best practices.
Excellent problem-solving, communication, and documentation skills.
Custom application experience on the Service Now Platform
HR domain experience, or other domains with highly sensitive data
Bachelors degree
Nice to Have Skills & Experience
Design, develop, and maintain ServiceNow applications and modules including ITSM, CMDB, Change, Incident, Problem, Request, and Knowledge Management.
Administer the ServiceNow platform, including user access, roles, ACLs, and system configurations.
Develop and maintain custom workflows, business rules, client scripts, UI policies, and integrations using JavaScript, Glide API, and REST/SOAP APIs.
Support integrations with enterprise systems such as SAP, Active Directory/Azure AD, Power BI, and monitoring tools.
Collaborate with business stakeholders and IT teams to gather requirements and implement scalable solutions.
Monitor platform performance, troubleshoot issues, and manage upgrades and patches.
Create and maintain documentation for configurations, customizations, and processes.
Ensure compliance with ITIL v4 standards and internal governance policies.
Provide user support and training as needed.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.