Remote - Manager, D365 Q20

We are seeking a Senior IT Manager to lead our Quote‑to‑Order Entry application, which serves as the front‑end to our new next‑generation ERP platform. This role owns the functional and delivery leadership of Order entry capabilities built on Microsoft Dynamics 365, ensuring scalable, compliant, and efficient end‑to‑end business processes from Quote creation through Order submission and downstream processing.
This is a hands‑on Manager role requiring deep understanding of Microsoft Dynamics 365 out‑of‑the‑box (OOB) capabilities, strong Quote‑to‑Order functional expertise, and the ability to partner closely with business stakeholders, product owners, integrations, and ERP teams.
Key Responsibilities
Quote‑to‑Order Ownership
Own the Quote‑Order Entry application as a core enterprise system
Provide functional expertise for end‑to‑end Quote‑to‑Order / Quote‑to‑Cash (Q2O/Q2C) processes
Ensure seamless integration through Order Management, Pricing, Contracts, Billing, and ERP downstream systems
Microsoft Dynamics 365 Platform
Lead solution design leveraging Microsoft Dynamics 365 OOB capabilities with minimal customization
Implement custom functionality in Microsoft CRM including Plugins, Workflows, API Integrations, and Dataverse
Extend application capability through creation of new entities, forms, work flows and reports
Drive best practices for configuration vs. customization decisions
Partner with architects to ensure scalable and upgrade‑safe solutions within Dynamics 365
Program & Delivery Management
Manage roadmaps, releases, and delivery plans for Order Entry capabilities
Lead internal teams and system integrators across design, build, testing, and deployment
Ensure delivery alignment with overall ERP program milestones and dependencies
Business Partnership & Functional Excellence
Act as the primary IT partner for Sales, Pricing, Operations, Finance, and Order Management teams
Translate business requirements into clear functional and technical solutions
Facilitate process harmonization and simplification across regions and business units
Governance, Quality & Operational Excellence
Establish governance for Order-entry configuration, pricing rules, approvals, and order validation
Ensure solutions meet SOX, audit, compliance, and security standards
Oversee application support, incident management, and continuous improvement post‑go‑live
Integration & E2E Process Enablement
Collaborate with integration teams on API and event‑driven flows between Quote-Order entry, pricing, tax, and fulfillment systems
Ensure accurate and timely data flow for quotes, orders, pricing, and customer data across the enterprise
Champion continuous improvement, automation, and operational efficiency within the OMS platform

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

7+ years of IT experience, including 5+ years in a management role
Strong experience with Microsoft Dynamics 365
Proven leadership of Order Entry systems in complex enterprise environments
Experience supporting or implementing ERP transformation programs or large digital initiatives
Functional Expertise

Deep understanding of:
Quote‑to‑Order / Quote‑to‑Cash (Q2O/Q2C) processes
Order capture, validation, orchestration, and downstream handoff
Ability to speak both business and technology fluently

Experience with Quote Order Entry system on Microsoft Dynamics platform
Exposure to global sales, pricing, and order management models
Familiarity with integration platforms, APIs, and event‑based architectures
7+ year’ of experience with Microsoft Dynamics with prime focus on Dynamic 365 Channels and Entities
7+ year’ of experience building model-driven Apps and Power Automate flows
7+ year’ of experience with developing, deploying, customizing and integrating Microsoft Dynamics D365

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.