Insight Global is seeking a talented individual to joins the Knowledge Management Department of an AM 200 law firm. As a key member of the Knowledge Management (KM) Department, the Senior Manager of Research Services and Strategic Intelligence will play a pivotal role in shaping the future of research services within the firm. This role is designed for a forward-thinking leader who will not only create and lead a new approach to law firm research services but also drive the development and execution of new competitive intelligence (CI) strategies. The Senior Manager will leverage the latest technologies, including AI and automation, to enhance the efficiency and impact of research services for attorneys and business professionals. Additionally, this role will involve building a high-performing team, rethinking processes, and upskilling library staff to meet the evolving demands of the legal landscape. This is an exceptional opportunity to lead the transformation of research services in a forward-thinking, tech-savvy law firm that is committed to delivering the highest quality legal research to support client outcomes and business development goals. If you are passionate about integrating technology and driving innovation in the legal research space, this is the role for you.
ESSENTIAL FUNCTIONS:
Evolve and Lead Legal Research Services:
Oversee and drive the transformation of library research services by integrating advanced technologies, AI-driven tools, and process improvement to better both the quality and speed of legal research services.
Lead a small team of research professionals to deliver client-focused, legal research services for attorneys and paralegals, ensuring they receive timely, accurate, and actionable information that supports litigation, transactional work, and other legal matters.
Establish a client-centric research model that emphasizes responsiveness and high-quality output, ensuring that attorneys and paralegals consistently receive best-in-class research support tailored to specific client needs.
Coordinate legal research training and refreshers for attorneys on new applications and approaches.
Drive Strategic Intelligence to Aid Firm Decision-Marketing:
Lead the creation and implementation of a comprehensive competitive and client intelligence strategy to identify market trends, emerging legal opportunities, and competitor activities that inform the firms strategic goals.
Partner with practice groups, business development, and senior leadership to understand key client needs and deliver actionable insights that help drive business development and operational decision-making.
Partner with Recruiting to evaluate geographic growth markets in alignment with firm objectives.
Establish and maintain a robust CI framework, ensuring timely, relevant, and high-quality reporting on competitive landscapes, regulatory changes, and industry trends to enhance firm strategy and client service.
Lead Research Resource and Budget Management:
Support the management of the firms budget, contracts, and subscriptions for research and intelligence tools and platforms, ensuring cost-effectiveness and value.
Negotiate and manage licensing agreements, ensuring the firm has access to the most up-to-date research resources and tools to meet evolving client needs.
Continuously assess the legal research landscape to identify new tools, platforms, and technologies that can enhance service delivery and operational efficiency.
Grow and Lead a High-Performing Team:
Lead comprehensive training for the research team, including upskilling on new technologies, methodologies, and best practices in legal research and competitive intelligence.
Mentor and manage the professional growth of research team members, fostering a collaborative environment that promotes continuous learning, innovation, and excellence.
Build a team-oriented culture focused on knowledge sharing, empowering team members to contribute to the development of new approaches and enhance the firms overall research capabilities.
Collaboration and Stakeholder Engagement:
Work closely with practice groups, business development, recruiting, and client relationship teams to provide research support for client opportunities, growth assessment, strategic planning, and client-facing projects.
Foster cross-functional collaboration to ensure that research and competitive intelligence are integrated into key decision-making processes across the firm.
Communicate research findings, market intelligence, and insights to diverse audiences, including attorneys, partners, and senior management, in a clear and actionable manner.
Knowledge and Skills Required:
Proven expertise in leading research teams, driving technological change, and creating innovative research solutions.
Familiarity with cutting-edge legal research technologies, including AI, machine learning, and predictive analytics.
Strong project management skills with a focus on delivering results in a fast-paced, client-driven environment.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across multiple teams and present complex findings in a clear, actionable format.
Familiarity with budget management, vendor negotiations, and subscription-based services in the legal research field.
This full-time role is hybrid, 2 days on-site one of the following firm offices: Baltimore, Boston, Wayne, PA, Chicago, Fort Lauderdale, Harrisburg, LA, Miami, Minneapolis, NYC, Newark, NJ, Irvine, Philadelphia, Pittsburgh, Princeton, Washington DC, West Palm Beach or Wilmington, DE.
Compensation:
$130K to $150K per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefits are provided.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
-Bachelors degree in research, library or information sciences, or a relevant field;
-Minimum of 5 years of experience in a manager position within legal research, competitive intelligence, and/or knowledge management within a law firm or similar professional services environment.
-must have leadership experience managing people & processes