Job Description
The Service Coordinator is responsible for assigning, monitoring and tracking helpdesk and team break fix and service request tickets and coordinates team assignments via a variety of tools. They will enter tickets directly into tracking tool. Researches missing information and updates ticket with same. Schedules technician site visit. Responsible for all follows-up with customers to ascertain satisfaction with services. Collects data and prepares reports on call volumes and other key metrics..
Job Duties:
Answer telephones
Assign work orders to technicians through telephone requests and web requests
Receive shipments and distribute received merchandise to technicians
Work within the TMS software program to create work orders, enter assets, and make any changes necessary relevant to hospital equipment
Provide support to department manager, technicians, lead CE coordinator, and PM Manager
Generate typed PM stickers for technicians Ship equipment through UPS software, or utilize any other carrier if necessary
Send out small tools and equipment to vendors for repair Request purchase orders from purchasing
Manage medical scopes
Any ad hoc assignments given
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must Have High School or higher education
Non Tobacco User
Strong Customer Service Skills (good personality, out going, friendly, thick skinned)
MS Suit experience with a focus on Excel
Good Organizational skills
Nice to Have Skills & Experience
Associates Degree
Previous Healthcare experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.