Job Description
This role will own and manage a structured AI product feedback workflow, overseeing intake, triage, clinical review, prioritization, escalation, quality review, root cause analysis, backlog linkage, and closure of user-submitted feedback. The individual will perform first-pass triage on incoming items, route issues to appropriate stakeholders, and partner closely with clinical, quality, and product teams to ensure proper evaluation—especially for sensitive or high-impact cases. They will facilitate recurring quality review discussions, capture decisions, and ensure follow-through on action items, while also translating feedback into clear Jira tickets, user stories, and acceptance criteria for engineering, data science, UX, and content teams. Additionally, they will track dependencies, support root cause analysis, maintain backlog alignment, and ensure all work is documented and closed out clearly, working cross-functionally while growing into broader AI product ownership over time.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 3+ years of experience as a Product Manager, Associate Product Manager, Product Owner, or similar role
• Hands-on experience with Generative AI or machine learning technologies, particularly text-based LLMs
• Strong understanding of the Software Development Life Cycle and experience collaborating with engineering, data science, UX, and QA teams
• Proven ability to create and manage Jira tickets, including user stories, spikes, acceptance criteria, prioritization, and backlog linkage
• Experience managing structured workflows such as intake, triage, feedback, quality review, and issue resolution
• Ability to translate user feedback, clinical input, and technical findings into clear product requirements and next steps
• Strong communication skills across technical, clinical, product, and operational stakeholders
• Highly organized and detail-oriented, with strong ownership of ticket hygiene, documentation, and stakeholder follow-ups
Nice to Have Skills & Experience
• Familiarity with clinical workflows or healthcare environments
• Experience in healthcare technology, clinical decision support, or AI-enabled health products
• Experience with GenAI/LLM quality workflows, RAG systems, prompt/retrieval behavior, model evaluation, or post-launch monitoring
• Experience with tools such as Jira, Aha, Confluence, and incorporating UX research or customer feedback processes
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.