One of Insight Global's chemical manufacturing clients is looking for a L2 Service Desk Support Specialist to join their team! This position is onsite 5 days a week in Philadelphia, PA.
The day-to-day responsibilities of this role include:
- Tier 2 hardware and software support for both in-person and remote end users including C-Suite Executives
- Provide solutions to complex issues concerning Windows 10/11 enterprise configuration and management, networking, printing, and standard desktop hardware and software support
- Provide support for Audio/Visual issues related to native Teams Meeting Rooms devices
- Responsible for the input and monitoring of user calls in ServiceNow providing regular updates to users on status of requests
- Analyzing problems to determine trends/recurring issues and contribute to weekly & monthly reporting
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
- 6+ years providing Desktop Support to in person and remote end users including 3+ years with Microsoft Configuration Management (SCCM) and Microsoft Intune
- Ability to configure, install (via SCCM/Configuration Manager OSD and/or Autopilot), and troubleshoot computer hardware, mobile devices, software (i.e. M365, OneDrive, SAP GUI Logon, etc.), and network connectivity problems
- Experience with Microsoft Windows 10/11 operating systems and network behavior in an enterprise environment.
- Proven ability to support A/V issues related to native Team Meeting Room devices
- Excellent communication skills to coordinate with customers, coworkers and all levels of management, in person, via telephone or in writing
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.