Helpdesk

Post Date

Sep 17, 2024

Location

Philadelphia,
Pennsylvania

ZIP/Postal Code

19107
US
Dec 09, 2024 Insight Global

Job Type

Contract-to-perm

Category

Help Desk

Req #

HPA-734708

Pay Rate

$17 - $21 (hourly estimate)

Job Description

A large healthcare company is looking for a Helpdesk Analyst to join their team to provide telephone and email support to end users. This person will be working in a 24/7 inbound call center. He/she will be providing level 1 support to both hospital staff members and patients. The candidate will be responsible for active directory, imaging machines, and network/ application issues in a Windows environment. All shifts are open, and this will be a hybrid model, 2 days onsite, 3 days WFH.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

Exceptional customer service and communication skills

Aptitude and interest in learning IT/Helpdesk

Experience working in a corporate environment using Microsoft Word, Excel, etc.

Nice to Have Skills & Experience

A+ Certified

Experience working in a Helpdesk role providing tier 1 support and troubleshooting

EPIC and MAC experience

Experience in a hospital environment

Bachelor's degree

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.