Job Description
As a Team Lead in the Customer Experience (CX) Delivery organization, you will drive excellence in service delivery, innovation, and customer satisfaction. You will lead a highly technical, global team that supports complex customer engagements across all regions, ensuring flawless execution and continuous improvement.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
· DNAC/Catalyst Center (provisioning, assurance, general DNAC operations/maintenance)
· Software Defined Access (incl. LISP, SDA components, Micro-Segmentation, DNAC/ISE integration) design, deployment and troubleshooting expertise
· Catalyst 9000 Switch Famility experience (ex: 9200-CX, 9300, 9500, 9600)
· IPv4/IPv6 Routing (BGP, IS-IS/OSPF);
Nice to Have Skills & Experience
· IPv4/IPv6 Multicast
· Scripting/DevOps (python/ansible/robotframework) expertise
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.