Job Description
A healthcare payor is hiring for a Lead Systems Analyst to support their Care Management Platform production support team. n this role, you will lead a team that helps keep the system stable, improve processes, and resolves issues quickly. You must have strong communication skills and be able to actively engage with customers and business partners to understand needs, discuss issues and guide resolution. This role also requires solid analytical thinking and clear collaboration with developers to work through technical problems. You will coordinate product releases and work with IT teams to prevent recurring issues.
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Required Skills & Experience
- 5+ years experience supporting Medicare/Medicaid related software systems
- experience operating in a lead capacity for on and/or offshore team members
-ability to support/communicate to business stakeholders and maintain high performance & quality in a fast-paced environment of an Application Production Support Team
- Excellent Communication skills – Verbal & Written - may be required to communicate to Executive level
- Microsoft SQL experience (beginner at least)
- Experience in SDLC, Agile Methodology – role includes some project support abilities
Nice to Have Skills & Experience
- experience working on LTSS platforms
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.