Job Description
Summary:
Under the supervision of onsite engineers, conduct investigations of suspected non‑conforming devices and materials originating from patient and/or clinical reports of failure. Document investigation results within the complaint‑handling tool, provide feedback on recurring issues, and escalate complaints when severity exceeds the expected level defined in the Risk Management file (RMM). Responsibilities also include general housekeeping, movement of devices back to the field via the inventory management system, and cleaning/disinfection of incoming suspected non‑conforming material associated with complaints.
Detailed Responsibilities:
Support a dedicated departmental process with direct impact on med‑tech products by collaborating with stakeholders to ensure smooth operations, demonstrating strong interpersonal and communication skills.
Perform day‑to‑day operational tasks essential for technical complaint investigation support, exercising autonomy within established procedures.
Participate in team meetings, contribute ideas, and capture accurate minutes reflecting discussions, decisions, and action items.
Assist in preparing and presenting reports or findings for internal and external stakeholders, ensuring accuracy and clarity.
Maintain up‑to‑date knowledge of industry trends, developments, and best practices while learning relevant technical skills and demonstrating a commercial and growth mindset.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Technical Writing Experience
- Bach in Bio Medical, Mechanical Engineering, or Electrical Engineering
- Associates Degree with 2 years of experience in Pharma or Med Device
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.