IT Service Desk Analyst

Insight Global is looking for a Service Desk Analyst level III for a large agriculture client in the Lancaster PA area. The candidate will provide lead support for all service requests reported to the IT service desk. Responsibilities include initial assessment, triage, research, and resolution of all IT incidents and service requests regarding the use of application software products and/or infrastructure components, including desktops, laptops, mobile devices, and related peripherals. They will be responsible for collecting information through customer conversations, accessing support tools, and additional support staff if needed. Issues beyond the scope of their ability/responsibility are resolved by engaging other service resources or escalate to the proper IT team.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here.

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3+ years of IT Support Experience, specifically:
o Remote support (helpdesk, service desk, etc.)
o Hardware troubleshooting (Desktop support, printers, mobile devices, Peripherals, etc.)
Ability to communicate professionally and provide exceptional support to executive level end users

Bachelors Degree
Experience using Atlassian (Jira) or Active Directory
Experience supporting any of the following environments:
o Microsoft (M365, Teams, Intune, Azure)
o Apple (Apple Business Manager)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.