Job Description
Insight Global is looking for a Service Desk Admin to be responsible for delivering technical support across the clients enterprise environment. This role ensures that desktop systems and hardware are operating efficiently and reliably, providing end-user assistance through phone, chat, and email. You will be in charge of diagnosing and resolving complex technical issues, performing advanced troubleshooting, and coordinating with vendors and carrier support to address outages or hardware failures. The technician documents incidents in the service desk system, escalates unresolved issues to appropriate teams, and maintains a comprehensive technician knowledgebase.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Demonstrated experience working and solving issues at all levels of end users, and peers in complex environments.
Strong understanding of Hardware Life Cycle Management, Change Management, Incident Management, Helpdesk Ticketing, and its impacts on ensuring business continuity.
Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools.
Strong knowledge of Microsoft technology stack:
DNS and DHCP
Active Directory
Entra ID
Microsoft 365 Admin
Intune Admin
SharePoint Admin
Teams Admin
Exchange Admin
Experience with GPOs and Patch Management tools
Virtual Desktop Infrastructure
Ability to monitor the desktop environment using hardware and software tools.
Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations.
Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals.
Strong interpersonal skills at all levels and ability apply skills and techniques to solve dynamic problems, excellent teamwork skills.
Bachelor’s degree in computer science or relevant field preferred.
Nice to Have Skills & Experience
Information Technology Certifications are preferred.
Must have 3+ years IT Helpdesk/Desktop Support in an enterprise environment.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.