Insight Global is seeking a Service Desk Analyst to sit in Exton, PA. This Service Desk Analyst is responsible for being the first point of contact for requests of the IT support team. They are responsible for providing Level 1 Help Desk support for requests via e-mail, in-person walk-ups, and over the phone as a member of the Desktop Support Team. They are also expected to be able to support and troubleshoot end user devices, including workstations, laptops, and cell phones. In addition, they are expected to be able to follow, update, and write documentation for common processes and procedures used by the Desktop Support Team. They will interact with team members in the department from different levels to provide support on Work Orders and projects.
Roles & Responsibilities
Monitor the incoming IT support queues to triage, distribute, and troubleshoot as appropriate for incoming work orders.
Being the first point of contact for end users:
o Walk-ups in the department
o Answering phone calls
o Replying to e-mails
Support the work of the CMMC project from a helpdesk perspective
Engage, communicate, and timely update Work Orders with end users.
Deploy, troubleshoot, and maintain end user devices and software: Workstations, Laptops, and Cell Phones
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.