Job Description
The Customer Success team is integral to the overall success of Digital Experience as a whole. They are the driving force behind ensuring the successful use, adoption, and retention of our products and services. Working cross functionally, and with our customers, this team ensures we’re building products that our customers love.
The role will work closely with the Manager, Customer Success Operations to handle the day-to-day operational activities of the team. These activities include but are not limited to: Data Entry, System Administration, Content Management, and the preparation of reports and scorecards.
We are seeking a self-starter who is self-motivated. The ideal candidate should be able to work independently and collaboratively on cross-functional team. Someone who is adept at problem-solving and critical thinking is highly sought after.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Qualifications & Skills
Highly Adaptable
Critical Thinking
Self-Motivated
A proven Leader & Mentor
Problem Solving
Organizational Skills
Time Management
Verbal & Written Communication Skills
Strong Presentation Skills
This is a role that requires in office presence 4 days a week
Must have previous and recent people management experience (at least 2 or more people)
Must have previous and recent direct operations management experience
Must have previous experience managing vendors (Zendesk, data partners, etc)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.