Job Description
An Insight Global customer is looking to hire an End User Site Technician for a customer site in Port Deposit, MD. This person will be the onsite POC for the clients automated customer warehouse facility setting up and troubleshooting printers, laptops, thin clients, and RF Scanners. This role is essential in the success of day-to-day operations in the facility. This person will work 100% onsite and be the onsite tier 1 support for anything hardware related. This is a first shift role, typically 40-50 hours a week, M-F, with some OT and weekends as needed. There is a chance this role could get extended into other facilities outside of Maryland and would require travel if so.
Compensation Range: $25/hr to $30/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 2+ years of hands on IT hardware experience
- Experience working in an automated warehouse or distribution center setting
- Experience using, setting up, and troubleshooting RF Scanners
- Experience troubleshooting printers and laptops
- Experience installing commercial printers or Xerox, Zebra, Honeywell, etc.
- Experience working with a ticketing system
- Strong communication skills, outgoing, a people person personality
- Associates level or higher degree in a technical field related to this role
Nice to Have Skills & Experience
- Experience using ServiceNow ticketing system
- WMS Experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.