Job Description
This role supports distribution center operations by assisting in IT support, system setup, and deployment activities in preparation for peak season. As a member of the local IT team, the individual will help maintain high standards for system uptime and availability while following established documentation, standards, best practices, procedures, and processes.
Key responsibilities include hands-on installation, configuration, and rollout of end-user hardware and devices, with an initial focus on deployment rather than heavy troubleshooting.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Strong IT support fundamentals, including Windows device setup and configuration.
• Experience troubleshooting PCs, desktops, tablets, scan guns, and printers.
• Bachelor’s degree or equivalent experience.
• Experience supporting distribution center or warehouse environments.
• Experience working within corporate IT operations and collaborating with local IT teams.
• Ability to follow procedures and handle high volume, repetitive deployment work with accuracy.
• Reliable, coachable, and comfortable working in a process driven environment.
• Ability to work onsite in an office and warehouse setting.
• Ability to lift items up to 30 pounds and perform physical activities such as bending, kneeling, standing, walking, and climbing stairs.
• Consistent timeliness and regular attendance.
• Vision requirements: ability to view information in print and electronically.
Nice to Have Skills & Experience
• Experience with Zebra devices (handheld or wearable); training can be provided for candidates who are process driven and eager to learn.
• 2+ years of experience with backup technologies, high end storage solutions (Hitachi SAN preferred), SCCM, or system/event management tools.
• Experience installing, maintaining, securing, and monitoring operating systems.
• Familiarity with IT service management processes such as Patch, Change, Configuration, Release, and Problem Management.
• Strong analytical, problem solving, and troubleshooting skills.
• Ability to work effectively in fast paced environments during peak operational periods.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.