A large cloud monetized billing cycle company is looking to add a Customer Success Manager to their growing team. The customer success team is a highly collaborative group working with enterprise customers to drive opportunities, renewals, references and overall customer satisfaction.
Key responsibilities include:
- Identifying upsell and renewal opportunities within your book of business and develop your own sales territory to drive maximum value and adoption of the product
- Work cross functionally with the product, marketing, customer service and professional service teams
- Ensure successful delivery of customers' contractual components
- Deliver on KPIs and present to executives on findings and forecasts
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
- 8+ years of strategic account management experience managing complex SaaS sales-cycles with proven success in territory growth and customer retention
- Proven track record in sales territory prospecting and lead generation to understand total addressable market opportunity, backing those findings with use cases, heat maps, and data analysis
- Strong communication skills with demonstrated experience presenting to executives both internally and external customers
- Bachelor's Degree
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.