Ensures approved projects and directives in support of business requirements are implemented promptly, tracks and reports progress as required, and escalates to management when customer expectations cannot be met
Management/support of all computing & network equipment in the lab/office infrastructure
Develops, implements, and maintains roadmap for all computer devices in the Lab environment, consistent with global GIS polices and engineering groups' business requirements
Collaborate with global Lab operation support peers by hosting/attending sessions
Provides 1st-level and 2nd-level support. Act as a single point of contact for IT services and escalations. Interfaces with IT vendors when issues cannot be resolved internally by GIS
Monitors performance and makes appropriate tuning changes
Utilize approved procedures to ensure that hardware and software are deployed, implemented, and supported per business requirements and aligned to company standards/policies
Utilize GIS Change Control model when applicable to document overall status of the Engineering Lab environment, including Asset Management/Tracking; Align to Corporate Change Control Board and Vendor/Supplier requirements as necessary
Participate in GIS projects to test, pilot, and/or implement new hardware and software as necessary in support of Engineering Lab activity/requirements
Maintain technical skills in areas of specialty
Monitor and report system and network policies related non-compliance to supervisors
Create and maintain detailed documentation and technical diagrams
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5-7+ years of experience supporting an enterprise heterogeneous computing environment in areas of specialty
Excellent communication skills that facilitate productivity and collaboration among BU customers, GIS, and other support organizations, and outside IT vendors
Prefer working experience with Semiconductor/high tech/research industries
Working experience in a clean room is a strong plus
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.