Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
Provide content knowledge and expertise for strategic Global Resilience, Security and Transformation (GRST) projects; act as key stakeholder/project team member
Resolve incidents and problems associated with EUC equipment
Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
Support Authorized Uses connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
Provide repair and maintenance for mobile devices as needed
Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
Provide software break/fix services and replacement of non-warranty assets for end users
Provide network printers and scanner network connectivity, including providing network support for device configuration, IP addressing, and direct TCP/IP output
Provide warranty and break/fix support for networked printers and scanners
Provide VIP support for equipment, including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, directly attached printers, local printers, scanners, wireless networking, etc.
Provide on-site hardware support for general troubleshooting and problems for end-user computing technologies
Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
Utilize problem management database and systems to track and report on customer calls and requests.
Communicate technical information to technical and non-technical teams and customers.
Provide onsite and remote support to Authorized Users
Define global solutions and policy
SME, as well as experience in architects and/or engineers.
Deskside support services as required.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Utilize problem management database and systems to track and report on customer calls and requests.
Communicate technical information to technical and non-technical teams and customers.
Highly skilled product specialists
Vast knowledge of various technologies
Ability to lead projects
Strong communication and presentation skills
General knowledge of all GRST infrastructure; network, server, and applications (SAP, etc.)
Strong understanding of Global Security Policies
Sound knowledge of data backup
Strong leadership and management skills.
Installing, upgrading, and migrating to Windows 11
Deploying Windows 10 in large enterprises
Configuring hardware and applications
Configuring network connectivity
Configuring access to resources
Configuring mobile computing
Monitoring and maintaining systems that run Windows 10 and Windows 11
Configuring backup and recovery options
Bachelors degree in business, Information Technology, or related field (or equivalent work experience is preferred)
At least 2 years of desktop support experience preferred.
CompTIA A+
MCSA: Windows 7 and 10
MCSE: Desktop Infrastructure
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.