Job Description
The SAP Analyst will support SAP and related interfaces across wholesale and supply chain environments. This role is focused on ensuring system stability, monitoring integrations and batch processes, and driving proactive operational improvements. It is not a configuration or implementation role, but rather centered on production support, issue prevention, and maintaining reliable system performance.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Strong operations/support engineering experience in a production environment.
• Proven troubleshooting and issue triage skills across integrated systems.
• Ability to interpret logs, monitor jobs, and analyze system behavior.
• Experience with incident management, escalation processes, and service management tools.
• Strong written and verbal communication skills, including clear status updates and cross-team
coordination.
• Experience monitoring and improving batch job scheduling or workload automation processes.
- Junior to mid-level experience in operations or support engineering
- Working familiarity with SAP environments (not deep configuration or development)
- Experience in production support environments with integrated systems
- Understanding of supply chain processes such as order-to-cash, inventory, and billing
- Ability to work independently while contributing to team objectives
Strong documentation, organization, and problem-solving skills
Nice to Have Skills & Experience
○ SAP (AFS or ECC preferred, SD/MM exposure is a plus)
○ SAP interfaces (IDocs, RFCs)
○ Batch scheduling / workload automation tools (e.g., Automic)
○ Middleware/integration tools (e.g., Tibco, SAP XI/PI)
○ IT service management tools (ServiceNow or similar)
Monitoring and logging tools for system performance and alerting
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.