- Provide customer service by phone and in-person
- Reset passwords in Active Directory
- Enroll mobile devices in DUO
- Install software on Windows and Mac devices
- Assist customers with mobile devices (iPhones and iPads)
- Troubleshooting issues such as audio/microphone issues, failed software installs, VPN, etc.
- Answer questions about Google Workspace
- Direct customers to the IT Service Portal
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
- 1+ year of IT Service Desk knowledge, skills and abilities
- Customer service knowledge, skills and abilities
- Ability to follow standard operating procedures
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.