Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
Insight Global is looking for a fully remote Change Manager to join one of the leading Insurance companies in Canada.The IT Change Manager will be responsible for designing, implementing, and operationalizing an enterprise-wide Change Advisory Board (CAB) process. This includes migrating the current technology leader approval workflow into a formalized CAB structure, aligning with ITIL best practices, and ensuring governance, risk mitigation, and stakeholder engagement across all IT domains. This individual must have a strong background in IT change management principles and the ability to drive change in a fast-paced environment.
Main Responsibilities include the below:
-Design and implement an enterprise-wide Change Advisory Board (CAB); Transitioning from the current tech leader approval model to a formalized, scalable governance structure.
-Define CAB charter, roles, responsibilities, and operating procedures aligned with ITIL best practices.
-Establish CAB membership across IT domains (e.g., Infrastructure, Security, DevOps, Applications) and coordinate onboarding and training.
-Develop and document end-to-end CAB workflows, including change submission, review, approval, and post-implementation validation.
-Acts as the chair for the Change Advisory Board (CAB); Facilitate CAB meetings, ensuring timely review of change requests, risk assessments, and decision documentation.
-Create and maintain change calendars, dashboards, and reporting mechanisms to support transparency and audit readiness.
-Collaborate with IT leadership and stakeholders to ensure CAB adoption, compliance, and continuous improvement.
-Manages the prioritization and categorization of IT Change Management requests in coordination with EPMO.
-Coordinate with business units, IT support, and other stakeholders to communicate upcoming changes, timelines, and expected impacts.
-Utilize the IT Change Management system to create a consolidated change schedule to include the identification and resolution of scheduling conflicts.
-Work with cross-functional teams to plan and schedule changes, minimizing disruption to business operations.
-Support other processes (Incident, Problem and Configuration) with respect to IT Change -Management during projects, and service disruptions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-Ideally7 – 10 years of experience in IT Change Management, with at least 4 years in a leadership role.
-Demonstrated knowledge of principles and methodologies of IT Change Management.
Proven experience implementing or managing a CAB in a mid-to-large enterprise environment.
-Strong understanding of ITIL Change Management principles and enterprise IT operations.
-Experience with change management tools such as Ivanti HEAT, or similar.
-Excellent communication and stakeholder management skills.
-Ability to document and enforce governance processes across diverse technical teams.
-Experience working in regulated or audit-sensitive environments is a plus.
Nice to Have Skills & Experience
-Change Management certification
-ITIL Foundation certification
-Experience in healthcare, insurance, or financial services sectors.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.