Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
Insight Global is seeking a mixed methods UX Researcher for a Big 5 Canadian banking client to help drive customer-centric design by increasing awareness of U.S. customer bases and what they want from digital banking platforms. As the main researcher dedicated to the continuous improvement program, you will:
· Design research to provide input for our online banking design and product road-mapping, collaborating with the customer experience team to analyze the results.
· Form relationships with stakeholders to ensure research is tying in to business goals by connecting with owners of other feedback sources, triangulating data themes across sources.
· Review, collate, and share insights from existing data sources.
· Discover and describe customer segments that paint a more detailed picture of who our customers are.
· Perform thematic analyses of existing CSAT feedback sources, deriving continuous improvement themes which can be actioned by cross-functional partners.
· Increase the reach and visibility of research by sharing insights with stakeholders and members of other data teams.
Work closely with Design and fellow UXR team members in completing ad-hoc research studies, focused on continuous improvement areas.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 3+ years professional experience in strictly UX Researcher roles
• Private sector experience
• Notable strength and experience with mixed methods, both qual and quant (eg. surveys, mod/unmod quant usability testing, web analytics, eye-tracking, card sorting)
• Experience with segmentation and persona creation
• Experience creating and analyzing surveys, and persistence in tracking down data
• Strength in building and maintaining stakeholder relationships and managing stakeholder expectations
• End-to-end product experience, supporting designs from ideation to launch.
Strength in clearly presenting research, justifying ideas in cross-functional settings, high level of curiosity, comfort with ambiguity and willingness to challenge the status quo.
Nice to Have Skills & Experience
• Experience in banking or another financial institution.
• Experience with Sales customer flows
Desktop and app research experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.