Sr Customer Success Specialist

Insight Global is seeking a Customer Success Specialist to join a growing team. This role is essential in supporting clients and ensuring they have a seamless experience with the company’s platform. The successful candidate will be responsible for being a subject matter expert in both the platform itself and the rules and guidelines that govern it. This role involves engaging with customers across multiple communication channels, including phone, in-platform messaging, and email. In addition to assisting users with inquiries, the Customer Success Specialist will process and review financial claims, ensuring compliance with brand guidelines and spending rules. This includes evaluating submissions for accuracy, resolving claim disputes, and providing clear, professional communication to guide users through the process. The role requires strong attention to detail, problem-solving skills, and the ability to work efficiently in a structured environment. This is a fully on-site position, five days a week.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

•4+ years of experience in customer success, customer support, content compliance, account management, or a similar role.
•Bachelor’s degree in Business, Marketing, Communications, or a related field.
•Strong written and verbal communication skills—ability to explain processes clearly and professionally.
  •  Experience with multi-channel communication (phone, email, chat).
•Strong problem-solving skills
•High attention to detail when reviewing logos, brand guidelines, and financial submissions.
•Ability to direct inquiries efficiently and guide users to the right information.
•Comfortable working in a fast pasted, high-volume environment
•On-site availability (5 days a week)

• Bilingual (French/English/Spanish).
• Experience in marketing or brand compliance.
• Background in a fast-growing software company.
• Knowledge of advertising industry standards and guidelines.
• Familiarity with Slack, Notion, Intercom, Google Workspace, and Microsoft Office.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.