Insight Global is seeking a Sr. Customer Success Specialist to join a rapidly growing SaaS company that specializes in creative automation and brand content management.
This is a client-facing, high-impact role responsible for managing and growing relationships with strategic enterprise accounts. The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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3+ years of experience in a customer success, account management, or a client-facing role
Proven ability to communicate with C-suite stakeholders and manage enterprise-level relationships
Confident leading presentations with the ability to control a room and tailor messaging to diverse audiences
Comfortable navigating challenging conversations, providing strategic solutions, and maintaining client trust
Strong Excel skills including pivot tables and VLOOKUPs to track client data
Highly organized and proactive, with a track record of managing multiple accounts simultaneously
Ability to collaborate with cross-functionally teams
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.