Senior Process Consultant

Overview

We are seeking a Senior Process Consultant with a strong strategic and analytical background, exceptional stakeholder management capabilities, and proven change leadership experience. This individual will be responsible for driving the initial Estates Transformation Project, designing the end-to-end operating model, and ensuring the initiative remains on track from both a delivery and timeline perspective.

The successful candidate will lead process optimization efforts across the estates function, with a focus on improving the monitoring of estates, account closures, debt settlement processes, and overall operational efficiency. This person must be a strong facilitator who can navigate complex stakeholder environments, drive consensus, and deliver sustainable process improvements.

Key Responsibilities
Lead the design and implementation of the end-to-end estates operating model.
Identify, assess, and drive process improvement opportunities across the estates lifecycle.
Facilitate stakeholder workshops to gather requirements, align priorities, and build consensus.
Develop business cases and strategic recommendations to support transformation initiatives.
Monitor project timelines, risks, dependencies, and key milestones to ensure successful delivery.
Drive change management activities and partner with business leaders to support adoption of new processes and ways of working.
Leverage data and insights to support decision-making and measure process performance improvements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Must-Have Qualifications
3–5+ years of experience in a data-driven decision-making, process improvement, or business transformation role.
Demonstrated experience leading end-to-end process improvement and optimization initiatives.
Lean Six Sigma certification (Green Belt or higher preferred).
Strong stakeholder management and relationship-building skills across multiple levels of the organization.
Experience developing business cases and supporting strategic transformation initiatives.
Excellent facilitation, communication, and change leadership skills.
Strong analytical and problem-solving capabilities.

Nice-to-Have Qualifications
Previous consulting experience.
Experience working within a large Financial Institution (FI).
Background supporting operational transformation, process excellence, or enterprise change initiatives.
Previous consulting experience.
Experience working within a large Financial Institution (FI).
Background supporting operational transformation, process excellence, or enterprise change initiatives.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.