Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
We are seeking a Senior Presales Solution Architect to lead the design, pricing, and presentation of end‑to‑end BPO managed services solutions, with a primary focus on Finance operations. This role partners closely with sales, commercial, and delivery teams to own solution architecture from discovery through contracting, ensuring solutions are feasible, scalable, and commercially sound. This is a solution architecture role (not sales) and will support complex RFPs, client workshops, and multi‑deal pursuits.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 12+ years of experience in presales solution architecture or BPO managed services
- Strong background designing and pricing Finance BPO solutions (R2R, P2P, O2C, FP&A)
- Proven ability to own end‑to‑end solution design from discovery through SoW and pricing
- Deep understanding of managed services commercials (FTE, transaction, outcome‑based models; SLAs/XLAs)
- Experience supporting complex RFPs and client pursuits
- Excellent client‑facing communication and workshop facilitation skills
- Strong cross‑functional collaboration with sales, commercial, and delivery teams
- Canada‑based (Toronto preferred) with availability for in‑person sessions as needed
Nice to Have Skills & Experience
- Experience delivering or transitioning Finance BPO operations
- Exposure to automation and process transformation initiatives
- Experience designing global delivery models (onshore / nearshore / offshore)
- Background in service governance, KPIs, and continuous improvement models
- Experience working in a fast‑growing managed services team
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.