Senior Application Support Analyst

Insight Global is looking for an Application Support Analyst to join a leading Wealth Management Technology team supporting a portfolio of business-critical applications. This role is ideal for someone with a strong application support background who enjoys problem solving, working with stakeholders, and helping ensure applications run smoothly for end users.

Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

5+ years of experience in Application Support, Production Support, or a similar support-focused role.
Experience supporting business-critical applications in a corporate environment.
Strong troubleshooting and problem-solving skills.
Experience using SQL for basic queries, reporting, and issue investigation.
Ability to manage multiple priorities and follow issues through to resolution.
Experience working with business users and technical teams to resolve incidents and support application enhancements.
Excellent verbal and written communication skills.
Experience working in an Agile environment.
Familiarity with monitoring and ticketing tools used to track application health and support activities.
Strong sense of ownership and accountability when managing incidents and requests.
Willingness to participate in an on-call support rotation.

Experience supporting applications within Wealth Management, Banking, or Financial Services.
Exposure to Windows and Linux environments.
Experience with monitoring tools such as Dynatrace, ELK, PagerDuty, or similar platforms.
Familiarity with database technologies such as Sybase, DB2, or SQL Server.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.