Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
We are looking for a Scrum Master to support our IVR Cloud Migration and related initiatives. This role will bridge internal execution teams and external vendors, ensuring that deliverables are integrated seamlessly into the project lifecycle. The ideal candidate will bring experience in cloud migration, voice channel technologies (IVR/NLU), and the ability to work across both Agile and Waterfall methodologies. Strong communication and coordination skills are essential, as this position requires managing internal stakeholders while collaborating with third-party vendors.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Proven experience in cloud migration projects
• Hands-on experience with Agile and Waterfall methodologies
• Strong vendor management and coordination skills
Ability to facilitate execution across cross-functional teams
Nice to Have Skills & Experience
• Experience with IVR systems or Natural Language Understanding (NLU) in voice channel environments
• Familiarity with AI prompting skills for conversational or automation workflows
Background in managing hybrid project environments (internal + external vendor deliverables)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.