Resiliency Coordinator

Insight Global is seeking a Release Coordinator to support the day‑to‑day operations of the Engineering & Platform Resiliency Program at one of the Big Five banks on a 6‑month contract. This role serves as the central point of coordination for resiliency intake, backlog management, and remediation tracking, while supporting both technical teams and governance stakeholders. The Resiliency Coordinator will assess incoming requests to ensure clear problem statements, articulated impact, and defined desired outcomes, applying a strong technical and operational lens to validate completeness and readiness before items move forward.

Day to day, this individual will manage intake and triage activities, maintain backlog hygiene in Jira, coordinate stakeholder follow‑ups, and prepare accurate inputs for working committees and governance forums. Once initiatives are approved, they will support remediation planning, coordination, and progress tracking, helping move work from intake through execution. The role also supports reporting and trend analysis to help tell the resiliency story (e.g., volume, themes, and time to resolution), while maintaining consistent documentation and processes in Confluence. Success in this role requires the ability to digest complex technical information, translate it into clear non‑technical language, prioritize effectively, and operate across incident, problem, change, and service management concepts within an ITIL‑aligned environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-2–5 years of experience in a technology coordination, IT operations, service management, or analyst‑type role.
-Working knowledge of JIRA (creating, updating, organizing issues).
-Familiarity with Incident, Change, and Problem Management concepts.
-Basic understanding of technology concepts such as availability, recovery, and service stability.
-Strong organizational skills and attention to detail.
-Clear written communication skills.
-Experience preparing basic reports or summaries using Excel or Power BI.
-Comfort working with tools such as JIRA, Confluence, ServiceNow, SharePoint, and Microsoft Office.

-Exposure to resiliency, availability, or operational risk concepts.
-Experience supporting governance, review, or working‑committee forums.
-Basic understanding of disaster recovery or resiliency patterns.
-Ability to identify simple trends or recurring issues across incidents or gaps.
-Experience working with engineering, platform, or infrastructure teams.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.