QA Lead

Insight Global is seeking an experienced QA Lead to support a critical enterprise initiative focused on SWIFT payment modernization upgrades within a leading banking Wire Payments team. This role will provide leadership across QA planning, test governance, defect management, and stakeholder coordination for a high-profile, business-critical application. This is not a hands-on testing position. The successful candidate will serve as a strategic QA leader, overseeing testing activities, troubleshooting issues, driving governance processes, and ensuring delivery milestones remain on track throughout multiple deployments scheduled through November.

Responsibilities
• Lead QA planning, governance, and testing strategy for a critical payments modernization program
• Oversee a QA team consisting of approximately 7-8 testers supporting both manual and automated testing efforts
• Monitor testing progress, risks, timelines, and deliverables across multiple deployments
• Facilitate defect triage sessions and drive defect resolution activities
• Troubleshoot testing and production-related issues impacting project delivery
• Track project performance against planned milestones and identify root causes when delivery risks emerge
• Collaborate with project managers, developers, business stakeholders, and testing teams to ensure quality objectives are met
• Support both Agile and Waterfall delivery methodologies
• Provide leadership, coaching, and strategic guidance across the QA function

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 10+ years of QA leadership, test planning, governance, and team management experience
• Strong technical background with experience in software development, quality engineering, or technical analysis
• Proven experience leading large-scale testing initiatives in the banking industry
• Strong knowledge of Wire Payments and payments processing systems
• Expertise in defect management, troubleshooting, root cause analysis, and QA governance
• Experience working within Agile and Waterfall delivery environments
• Strong stakeholder management and communication skills, with the ability to lead cross-functional teams

• Experience supporting SWIFT and ISO 20022 modernization, migration, or upgrade projects
• Test automation strategy and automation framework experience
• Selenium, API automation, and UFT/UFT One
• Jira and Confluence
• SQL and database testing
• AWS experience
• Experience supporting high-volume, mission-critical banking applications

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.