Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
Insight Global is looking for an Authentication Delivery Lead to support the delivery of client authentication initiatives across assisted and frontline channels within a leading bank. This role will manage process updates, testing, and rollout activities while partnering closely with business, technology, and frontline teams.
What You’ll Be Doing
• Lead the planning and delivery of authentication projects across multiple channels
• Work with Lines of Business to document and update process flows, procedures, training, and capacity planning
• Define testing approaches, create test cases, and support launch readiness
• Manage change deployment and support phased (staggered) rollouts
• Review documentation, variances, and delivery artefacts from technology partners
• Support frontline and assisted‑channel teams during rollout and adoption
• Own project plans, timelines, dependencies, risks, and issues
• Communicate project status clearly to stakeholders, including senior leaders
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 5+ years of project delivery experience in banking or regulated environments
• Experience delivering authentication or identity‑related initiatives (CIAM/MFA)
• Working knowledge of: Authentication methods and controls, risk and threat assessment concepts, business testing and rollout to market.
• Banking experience
• Strong stakeholder management and communication skills
Nice to Have Skills & Experience
• Experience with fraud, security, or risk initiatives
• Waterfall or hybrid delivery experience
• Exposure to contact centre or frontline‑enabled solutions
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.