Payroll Lead

Day-to-Day
Insight Global is seeking a dedicated and knowledgeable Functional Payroll Senior Consultant to join a leading global consulting organization on a long term engagement. This role sits within an Application Management Services (AMS) / Operate model and focuses on post implementation support, optimization, and enhancement of Workday Payroll, with a strong emphasis on Canadian Payroll. The Workday Payroll Subject Matter Expert (SME) serves as the functional authority for Workday Payroll configuration, processing, and ongoing optimization. This role partners closely with HR, Payroll, Finance, and IT teams to ensure accurate, compliant, and scalable payroll operations, while supporting enhancements, testing, and post production support. The ideal candidate brings deep experience with Canadian Payroll, Workday Payroll solutions, and client facing support in complex payroll environments. Success in this role requires a blend of functional expertise, problem solving skills, and the ability to manage stakeholder expectations while ensuring payroll continuity and compliance.

What You’ll Do
As the Payroll consultant, you will manage end to end payroll support activities in a post production environment. Your day to day work will include collaborating with stakeholders to gather requirements, translating business needs into system solutions, and ensuring compliance with Canadian payroll legislation and union agreements.
You will support payroll integrations, assess downstream impacts across related Workday modules, and troubleshoot payroll and data issues. Leveraging your experience with HR system implementations and AMS support, you will configure and optimize Workday Payroll solutions, lead and support testing efforts, and maintain clear documentation for all changes—while building strong, trusted client relationships.

Key Responsibilities
• Provide end to end functional support for Workday Payroll in a post deployment / AMS environment, ensuring system stability and business continuity
• Serve as the primary functional contact for payroll related incidents, service requests, enhancements, and break/fix issues
• Lead client discussions including requirements gathering, user story creation, test scenario development, solution configuration, testing, and documentation
• Maintain a strong functional understanding of Workday Canadian Payroll, including statutory compliance and payroll processing rules
• Support Workday feature adoption, Workday releases, regression testing, and impact assessments
• Collaborate with clients to understand business objectives, challenges, and technology needs, identifying opportunities for efficiency and optimization
• Continuously monitor solution performance and recommend improvements, updates, or enhancements as needed
• Contribute new ideas and innovative approaches to improve payroll operations and client outcomes

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Must Have Qualifications
• 5+ years of payroll process support experience
• 3+ years of hands on Workday Payroll support experience
• Strong experience supporting Canadian Payroll
• Experience with post implementation support, AMS models, and payroll operations
• Comfortable serving as the first point of contact for end user payroll issues, including triage, root cause analysis, and resolution
• Experience with configuration changes, enhancements, and defect resolution
• Proven track record of resolving post implementation issues related to system design gaps or misconfiguration
• Strong documentation, communication, and client facing skills

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.