Insight Global is seeking an Operational Resilience Specialist to join the Change Management team within Application Operations at a large enterprise client. This role is critical to supporting the organizations alignment with regulatory expectations around service and business continuity, particularly in the context of banking industry mandates. The ideal candidate will have a strong understanding of operational resiliency frameworks and hands-on experience with documentation aligned to regulatory standards such as DORA, OFSI, and Bill 10/13. You will not be managing service continuity or performing failovers. Instead, your focus will be on the documentation and testing strategy that supports long-term sustainability of critical applications in the face of disruption.
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Strong background in operational resilience, business continuity, or service continuity within a banking or financial services environment.
Direct experience with documentation for compliance with OFSI, Bill 10, Bill 13, and/or DORA.
Deep understanding of service continuity testing and its role in regulatory reporting and system sustainability.
Exceptional attention to detail in creating and maintaining resilience documentation.
Familiarity with cross-functional teams, including application owners, infrastructure, and compliance.
Strong communication skills with the ability to synthesize technical information into structured documentation.
Experience using ServiceNows Service Continuity or Business Continuity modules.
Familiarity with ITSM/Change frameworks, particularly within application operations.
Prior consulting or Big 4 collaboration experience.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.