Network Service Desk Engineer - Tier 3

We are seeking a highly skilled Network Service Desk - Tier 3 Specialist to provide advanced technical support and network infrastructure solutions within our banking environment. This role demands deep expertise in Palo Alto and F5 networking, as well as hands-on experience with LTM, GTM, and firewall configurations to ensure seamless network operations and the development for new rules for implementation of solutions. This individual will be working directly with the users and cross functionally across the servicing team.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

3+ years in Networking Service Desk roles in the Tier 3 level
• Provide tier 3 network support, troubleshooting complex incidents and resolving critical infrastructure issues.
• Configure, maintain, and optimize Palo Alto firewalls, ensuring security compliance and network stability.
• Manage and deploy F5 load balancers, including Local Traffic Manager (LTM) and Global Traffic Manager (GTM) functionalities.
• Monitor network performance and proactively address latency, security vulnerabilities, and capacity concerns.
• Collaborate with security teams to implement and enforce firewall policies, ensuring secure and efficient data flow.
• Document configurations, procedures, and incident resolutions for knowledge sharing and compliance purposes.
Stay updated on emerging technologies and security threats to continuously improve network resilience.

Banking Experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.