Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
As part of the RBC ITSM Compliance & Regulatory team, the Director ensures universal and consistent adoption of ITSM practices within RBC and its group companies. Working with process owners and operations teams, they aim to achieve process consistency and data quality.
The Director will use their knowledge of ITSM data interpretation and communication skills to produce the required evidence when representing RBC to external regulators, audit teams, and risk groups. They will also lead the organization's compliance efforts and provide expertise on ITSM practices in alignment with enterprise policies, IT risk, and technology frameworks.
The Director manages activities through senior managers and managers and implements strategic plans and budgets.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Possess five or more years of experience in core IT operations services.
Knowledge of IT Risk frameworks, methodologies, and industry standards related to ITSM and GRC Framework,
including emerging trends and issues.
Good understanding of key infrastructure and the associated risks.
Excellent communication (verbal and written) skills,
including relationship management, problem-solving, analytical, research, detail-oriented, and quantitative skills.
Expertise in Information Security and Risk Management principles and practices.
Bachelor’s degree in Engineering or Computer Science or equivalent Industry-recognized qualifications and certifications in Information Security and/or Risk
Management (CISSP /CRISC/CISSP).
Nice to Have Skills & Experience
People management and leadership skills and Ability to influence senior management, risk groups, and operational teams.
Have self-discipline and organization with proven time management skills.
Previous experience in process ownership/governance and internal and external audits
Possess deep knowledge of IT Operational practices and compliance across a Financial Institution
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.