Configuration Manager

Insight Global is hiring a seasoned Configuration Manager for a leading Canadian bank on a 12 month contract. This role will take ownership of the organization’s Configuration Management strategy, focusing on CMDB governance and data integrity while driving alignment with ServiceNow’s CSDM framework. We’re looking for a senior-level expert who can shape processes, lead conversations, and guide the transition toward a modernized configuration data model.

-Own the CMDB roadmap, establishing governance standards and lifecycle controls.
-Analyze data quality, identify gaps, and implement corrective measures to strengthen accuracy.
-Lead CI discovery and reconciliation efforts in collaboration with ServiceNow engineering teams.
-Define health metrics and deliver executive-level reporting on CMDB performance and business impact.
-Integrate Configuration Management practices with ITSM workflows, asset management, and security operations.
-Develop documentation and training resources to enable long-term sustainability and knowledge transfer.
-Champion adoption of ServiceNow’s CSDM framework and advanced data modeling practices.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-5+ years of experience in Configuration Management within enterprise environments.
-Deep expertise in ServiceNow CMDB, CSDM framework, and Discovery tools.
-Strong understanding of IT infrastructure and ITOM processes.
-Ability to lead discussions, influence stakeholders, and translate technical concepts into actionable processes.

-ITIL or ServiceNow certifications are a strong asset.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.