Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
A major Canadian Bank is seeking an experienced Data Analyst with strong Business Analyst capabilities to support enterprise‑level operational initiatives across the Kons portfolio. This hybrid role is ideal for someone who thrives in a fast‑paced environment, works confidently with large datasets, and can translate complex operational insights into clear, executive‑ready narratives.
The successful candidate will drive process efficiency, capacity planning, SLA performance measurement, and workforce transition analysis, while building high‑impact dashboards and visuals used in workshops and leadership forums.
Key Responsibilities
Operational Analytics — Analyze large, complex datasets across operations, payments, client services, wealth, business banking, and commercial banking.
SLA & Performance Measurement — Track, measure, and report end‑to‑end SLA performance; identify bottlenecks and opportunities to reduce cycle times.
Capacity Planning & Work Allocation — Assess workload distribution, forecast capacity needs, and support movement of work between internal and external groups.
Dashboard Development — Build advanced Power BI dashboards and Excel models to support operational transparency and decision‑making.
Executive Reporting — Condense complex data into clear, concise insights for senior leadership, including visual storytelling and presentation materials.
Workshop Support — Create visuals, materials, and data narratives used in operational workshops and future‑state design sessions.
Business Analysis — Document current‑state processes, define future‑state workflows, and support transition planning across business units.
Stakeholder Engagement — Follow up with cross‑functional partners, gather requirements, validate assumptions, and ensure alignment across teams.
Process Efficiency Projects — Evaluate human‑driven processes, identify inefficiencies, and recommend improvements to reduce manual effort and turnaround times.
Required Experience
Data Analyst Experience (7–10 years)
Deep experience in banking operations, payments, client service, wealth, business banking, or commercial banking.
Proven ability to measure SLAs, operational KPIs, and end‑to‑end process performance.
Strong background in process efficiency, workflow optimization, and operational insights.
Business Analyst Experience (3–4 years)
Experience gathering requirements, facilitating workshops, documenting processes, and supporting future‑state design.
Banking industry experience required.
Technical Skills
Power BI — advanced dashboarding, DAX, data modeling.
Excel — complex formulas, pivot tables, modeling.
SQL — querying, joining, and manipulating large datasets.
MS Office Suite — especially PowerPoint for executive‑level visuals.
Exposure to AI‑driven analytics tools and automation concepts.
Soft Skills
Ability to analyze quickly and present insights clearly in a fast‑paced environment.
Strong relationship‑building skills across technical and non‑technical teams.
Excellent communication skills, especially in simplifying complex data.
Comfortable leading discussions, workshops, and stakeholder sessions.
Project Types You’ll Work On
End‑to‑end process reviews and efficiency improvements.
Human‑centric workflow analysis and redesign.
Transferring work between teams, business units, or external partners.
Capacity and workload modeling.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Data Analyst Experience (7–10 years)
Deep experience in banking operations, payments, client service, wealth, business banking, or commercial banking.
Proven ability to measure SLAs, operational KPIs, and end‑to‑end process performance.
Strong background in process efficiency, workflow optimization, and operational insights.
Business Analyst Experience (3–4 years)
Experience gathering requirements, facilitating workshops, documenting processes, and supporting future‑state design.
Banking industry experience required.
Technical Skills
Power BI — advanced dashboarding, DAX, data modeling.
Excel — complex formulas, pivot tables, modeling.
SQL — querying, joining, and manipulating large datasets.
MS Office Suite — especially PowerPoint for executive‑level visuals.
Exposure to AI‑driven analytics tools and automation concepts.
Soft Skills
Ability to analyze quickly and present insights clearly in a fast‑paced environment.
Strong relationship‑building skills across technical and non‑technical teams.
Excellent communication skills, especially in simplifying complex data.
Comfortable leading discussions, workshops, and stakeholder sessions.
Nice to Have Skills & Experience
Commercial Banking
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.