BSA

The Business Systems Analyst (BSA) will play a critical role in bridging business needs and technology solutions across complex, data‑driven initiatives. This role will lead requirements management activities, working closely with Product Owners, Agile delivery teams, data teams, and stakeholders to define, document, and deliver high‑quality business and system requirements. The BSA will develop deep subject‑matter expertise in contact center platforms and associated data ecosystems, supporting re‑platforming and modernization initiatives. The individual will be responsible for translating business processes into functional and non‑functional requirements, mapping current‑state to target‑state data flows, and ensuring solutions align with organizational goals, quality standards, and risk controls. The role also includes strong stakeholder engagement, documentation ownership, and the ability to identify opportunities where AI and advanced analytics can enhance contact center operations and business processes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Strong Business Systems Analysis experience leading requirements (use cases, user stories, functional & non‑functional requirements) in Agile environments
• Proven ability to bridge business and technology, translating business needs into technical specifications and Jira stories (Confluence‑first documentation)
• Hands‑on data analysis and data mapping experience, including source‑to‑target mapping for re‑platform or modernization initiatives
• Strong SQL skills to extract current‑state data and business rules from legacy systems
• Experience working with APIs and databases (MS SQL Server, Oracle, MongoDB) and producing API documentation (Swagger, Postman)
• Ability to define data quality rules, create data dictionaries, and document end‑to‑end data flows/process diagrams
Excellent communication and stakeholder management skills, including presenting to technical and non‑technical audiences

• Experience supporting contact center platforms or customer interaction systems
• Background in marketing technology or digital public‑facing web platforms (preferably in banking)
• Exposure to AI / ML use cases, including automation, predictive analytics, or process optimization
• Experience identifying opportunities to apply AI to business processes or data workflows
Financial services or large‑enterprise environment experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.