Automation QE

We are seeking a skilled Automation Quality Engineer (QE) to join a dynamic team driving a large-scale Contact Centre Transformation initiative. This role focuses on building robust test automation frameworks and ensuring high-quality delivery across web and API layers. While experience with Generative AI (GenAI) or related technologies (e.g., chatbots, LLMs, IVR systems) is a strong plus, a general interest in AI is also welcome.

Design, develop, and maintain automated test frameworks using Java, Selenium, and RestAssured.
Perform web testing and API testing, including writing and validating JSON-based test cases.
Integrate automated test suites into CI/CD pipelines using Jenkins.
Collaborate with engineering and QA teams to ensure comprehensive test coverage and efficient defect resolution.
Contribute to the overall testing strategy for the contact centre transformation project.
Stay current with emerging technologies, especially in the AI and automation space.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Strong hands-on experience in Java-based test automation.
Proficiency with:
Selenium for UI automation.
RestAssured for API testing.
JSON for test data and validation.
Jenkins for CI/CD integration.
Solid understanding of software engineering and testing principles.
Experience working in Agile environments and collaborating across cross-functional teams.
Excellent problem-solving, communication, and organizational skills.

Exposure to or interest in Generative AI, Chatbots, LLMs, or IVR systems.
Experience with performance testing tools (e.g., JMeter).
Familiarity with containerization and orchestration tools like Kubernetes.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.