Administrative Associate

Insight global is looking for a Service Representative to support one of Canada's largest banks on their Aftersales Operations team. This role focuses on high-volume, repetitive, and paper-based operational tasks that are essential to daily business processes. The ideal candidate is organized, dependable, and comfortable working in a structured, fast-paced environment with limited complexity.
This is an excellent opportunity for someone looking to build operational experience within a professional services environment.

Day to day:
Receive, open, sort, and organize incoming mail and documentation.
Process paper-based requests accurately and in accordance with established procedures and service-level agreements.
Perform data entry and basic system updates related to Aftersales processing.
Prepare, organize, and file physical and digital records.
Handle routine operational tasks that require consistency, accuracy, and attention to detail.
Identify discrepancies or incomplete documentation and escalate as required.
Maintain a clean, organized, and compliant work area.
Collaborate with team members to meet daily volume and turnaround targets.
Adhere to internal controls, risk guidelines, and operational policies.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 1–2 years of relevant work experience in an operational, administrative, or service-based role.
• Post-secondary education in a related field is an asset, or an equivalent combination of education and experience.
• Basic knowledge of office systems and technology.
• Proficiency with MS Word, Excel, and Outlook; PowerPoint familiarity is an asset.
• Strong organizational and time-management skills.
• Ability to prioritize tasks and manage routine workloads efficiently.
• Comfortable working in a fast-paced, process-driven environment.
• Good verbal and written communication skills.
• Strong attention to detail with a focus on accuracy and consistency.
• Ability to work independently while also contributing as a collaborative team member.
• Basic analytical and problem-solving skills appropriate for standardized processes.
Completed Post Secondary degree, diploma or certificate.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.