Senior QA Lead

Insight Global is seeking a Senior QA Lead to own and elevate quality across a high-volume, transaction-driven platform supporting ordering, payments, and loyalty programs. This role is focused on preventing production issues—especially under peak load—and ensuring systems perform reliably in real-world conditions.

Responsibilities:
• Define and implement QA strategy, frameworks, and processes
• Build and lead the QA function and team
• Own end-to-end testing coverage across the platform
• Ensure product quality, performance, and reliability
•Lead release decisions—balancing speed with production stability

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 8+ years in QA, with 3+ years leading teams or owning quality
• Experience in e-commerce, ordering, POS, or payment systems
• Strong understanding of high-volume, business-critical platforms
• Background testing transactions, loyalty logic, and payment workflows
• Strong “break the system” mindset with high attention to detail
• Expertise in:
○ Automation testing (Selenium, Cypress, Playwright, etc.)
○ API testing and SQL validation
○ Performance testing and high-load simulation
• Ability to design test plans and frameworks, not just execute tests
• Proven experience leading QA teams and scaling quality practices
• Proven ability to leverage AI to:
○ Generate test scenarios and data
○ Expand automation coverage
○ Improve testing efficiency at scale

• Restaurant/QSR or retail tech experience
• POS integrations (Square, Toast, Clover, etc.)
• Performance tools (JMeter, Gatling, k6)
• Experience preventing or mitigating major production incidents

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.